Reach Out to Us
Need help? The Mr Wonga team is ready to assist with account enquiries, verification, deposits, withdrawals, technical issues, bonus queries or general feedback. Our advisers support authorised play, safer-gambling options and can signpost to independent organisations if required. We aim to resolve straightforward issues quickly and, where possible, act in your favour. Contact MrWonga by email, phone or via the support centre for fast, practical help with your enquiry. We also provide guidance on bonus terms and withdrawal expectations.
| Department | Contact |
|---|---|
| Customer support | Email: [email protected] (24-48 hour response; account, verification, safer gambling) |
| General enquiries | Email: [email protected] (general enquiries and site information) |
| Affiliate enquiries | Email: [email protected] (partner programmes; Mon-Fri response) |
| Phone | Phone: +44 20 7946 0852 |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or any case that needs supporting documents or written explanations. Please email [email protected] with a clear subject line and complete, up-to-date contact details so we can respond without delay. Including your account ID and any relevant files speeds handling and helps us resolve your query as quickly as possible.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled the same day; more complex issues may take longer depending on their nature and whether additional verification or third-party checks are required. If you need faster help, please use live chat during opening hours or email [email protected] and we will prioritise urgent cases where possible.
Feedback
We'd love to hear your feedback, suggestions or ideas to improve the site. Please tell us about features you like, bugs you spot or ways we can make navigation, promotions or support clearer. All submissions are reviewed carefully and used to improve the service and overall user experience. Your input helps us shape a better, more reliable casino for UK players.