User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use services and features provided by Mr Wonga. We take your privacy seriously and set out below the types of information we gather, how we use it, who we may share it with and the choices and rights available to you.

Types of data we collect

We collect information needed to provide and improve our services. This includes personal data you give us directly, technical data collected automatically, and transactional records relating to your account activity.

Personal data

Personal data may include your name, date of birth, contact details, address, identity documents supplied for verification, and any information you provide when contacting support.

Technical data

Technical data includes IP address, device and browser details, operating system, location data inferred from your IP, and information about how you use our site and mobile services, including pages viewed and session duration.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, game activity, bet history and records of communications and interactions with our customer service team. Where required for payments, some banking details are processed by third-party providers.

How we use information

We use your data to operate and maintain your account, process payments, verify identity, detect and prevent fraud, provide customer support, and comply with legal and regulatory obligations. With your consent we may also send service messages and marketing communications, which you can opt out of at any time.

Data protection practices

We implement appropriate organisational and technical measures to protect your information, including access controls, encryption and staff training. We retain personal data only as long as necessary for the purposes outlined and in line with applicable law.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site performance and personalise content. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences via your browser or the settings available on our site.

User rights

You have rights in relation to your personal data, including access, correction, deletion, restriction of processing, objection and data portability where applicable. You may exercise these rights through your account settings or by contacting our support team.

Access, correction and deletion of data

To access or correct your information, log into your account or contact support. We will verify your identity before making changes. Requests to delete data will be handled in accordance with legal and regulatory requirements and may be subject to retention obligations for compliance or fraud prevention.

Information sharing and third parties

We may share data with service providers who support payments, identity verification, fraud prevention, analytics and customer service. We may also disclose information where required by law or to protect our rights. When third parties process data on our behalf we require them to apply appropriate safeguards.

Privacy policy updates

We may update this policy from time to time. Material changes will be communicated via our site or your account. For questions or to submit a request, contact [email protected].

When using specific features such as MrWonga, the same principles in this policy apply to how we handle your information.