Responsible Gambling Policy
At Mr Wonga we take responsible gambling seriously. We are committed to keeping play safe and controlled, and to supporting customers who want to manage their activity. This page explains the principles we follow and the tools you can use to stay in control while using our services.
Our player protection principles
We aim to prevent harm by promoting responsible play, verifying age and identity where required, and offering practical tools that let you control how much time and money you spend. We work to make safer gambling options easy to find and simple to use.
Activity-control tools
We provide a range of controls you can apply to your account immediately. These are designed to help you set sensible limits and stick to them.
Deposit limits
You can set daily, weekly and monthly deposit limits on your account. Limits are adjustable from your account settings, but any increase may be subject to a waiting period so you can reconsider the change.
Loss limits
Loss limits allow you to cap the total amount you can lose over a chosen period. Use loss limits to help prevent spending beyond your means.
Time limits and session controls
Set daily or per-session time limits, and receive reminders when your session is ending. You can also enable time-outs to take a short break from play without closing your account.
Account breaks and self-exclusion
If you need a longer break, you can choose extended account restrictions or self-exclusion. Self-exclusion blocks access for the period you select and may require verification to lift. If you opt for a self-exclusion, we will respect your choice and take reasonable steps to prevent reactivation before the period ends.
Recognising signs of problematic behaviour
- Chasing losses or increasing stakes to recover money
- Spending more time or money than intended
- Neglecting responsibilities to gamble
- Feeling anxious or distressed about gambling
- Repeatedly trying to bypass limits or self-exclusion
Tips for staying in control
- Set deposit and loss limits and review them regularly
- Use session reminders and take regular breaks
- Decide on a gambling budget and treat it like entertainment spending
- Keep gambling separate from essential bills and savings
- Talk to someone you trust if gambling is causing stress
Professional help and support organisations
If you feel you need further help, seek support from qualified organisations. In the United Kingdom, options include national safer gambling services and charities that provide confidential advice and treatment. If you need assistance with your account or want to discuss safer gambling controls on MrWonga, contact our support team through your account help centre and we will work with you to find the right measures.