General Terms and Conditions

These terms and conditions describe the rules that apply to use of our platform and your relationship with us. We explain account responsibilities, eligibility, acceptable use, promotions, payments, dispute handling and how we update these terms. Please read carefully; by registering or using the site you accept these rules and any related policy documents.

Account responsibilities

You must provide accurate personal details and keep your account secure. Accounts are for the named individual only; creating multiple accounts is not permitted. We may ask for identity or address verification at any time and limit activity until checks are complete. If you suspect unauthorised access or a security breach, contact our support team immediately.

Eligibility requirements

To use the service you must meet applicable age and location requirements. We only accept players permitted by law to gamble in their jurisdiction. We reserve the right to refuse registration, restrict access or close accounts where eligibility cannot be confirmed or where use would breach local laws.

Acceptable platform use

Use of the site must be lawful and fair. Prohibited conduct includes fraud, collusion with other players, use of automated betting software, tampering with games, and attempting to circumvent limits or controls. We may suspend or close accounts and withhold funds where misuse, suspicious activity or abuse of promotions is suspected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that form part of these conditions. Eligibility, wagering requirements, maximum stakes and game restrictions will be set out with each offer. We reserve the right to amend, suspend or withdraw promotions and to disqualify accounts where bonus abuse is suspected.

Deposits and withdrawals

Payments must be made from accounts in your name. We accept a range of payment methods in GBP; available methods may vary by player and region. Withdrawals are subject to verification checks and may be delayed while documents are reviewed. We may apply limits, hold funds for compliance checks, and refuse or reverse transactions where there is reasonable cause.

Dispute resolution

If you have a complaint, contact our support team and we will attempt to resolve the matter promptly. We maintain a formal complaints process and will provide next steps if the issue cannot be resolved informally. Continued operation of your account does not prevent you from raising a dispute about a specific transaction or decision.

Updates to terms and conditions

We may update these terms from time to time to reflect legal, technical or operational changes. Where materially required we will notify you via your account or email. Continued use of the site after notice constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account.

Your account with Mr Wonga should be used responsibly. If you have questions about your MrWonga account, limits or verification, contact support using the in-site help options or email [email protected].